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| “Using distilled water to make my coffee really brought out its full flavor- it has never tasted so good.”
Mclean Company, Hudson
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| CLEVELAND |
| 216.771.2900 |
800.999.2906 |
1608 East 24th Street
Cleveland, Ohio 44114
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| 24 HOUR EMERGENCY ORDER LINE |
| 216.373.3488 |
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| • General Information • • Coffee F.A.Q.'s |
Do you offer BPA free water bottles?
Yes, we do! We are in the process of working the plastic bottles that contain BPA
out of our inventory. Although, the FDA has deemed them safe, we listen to our
customers and will no longer be purchasing them. If you prefer a BPA free water
bottle simply ask for recycle code 1.
Can I pay the driver at the time of delivery?
Yes,
you can pay the driver by check or cash. If you are paying by credit card
you will need to call it in to our offices or use online bill pay.
Do I have to sign a contract?
No,
your rental and/or water delivery is on a month to month basis. You can cancel
at any time. We just ask that you give 15 days notice to pick up any equipment.
How do I clean my water cooler?
Click
here for instructions.
Are glass bottles available?
Yes, Mountain Valley water is available in glass containers. Click
here for information.
How should I store my bottled water?
Bottled water should be stored somewhere cool and dark- preferably in a
basement
or closet. Your water and cooler should be kept out of direct sunlight and
fluorescent
light. If this is not possible we can provide a cover for your cooler.
Do I have to be home for deliveries?
No. We will leave the water bottles and dispenser wherever you like. However,
once they are delivered you assume responsibility.
Do you have child safety locks for the spigots on my dispenser?
Yes. Contact our customer service department or your driver and we will glad
to provide these for you.
How often will my water be delivered?
There are three options: every 2 weeks, every 4 weeks or upon your request.
Certain
outlying area can only receive deliveries every 4 week. Just let us know the
schedule you prefer.
What do I do with my empties?
Simply leave them is a safe spot and we will leave your full bottles in the same
spot.
What happens if there is a holiday?
Most times your water will be delivered 1 day early. This does vary from time
to time. If your deliver falls on the week of or the week before a deliver contact
our customer service department for your delivery date.
My cooler is leaking- what should I do?
99% of the time the leak is caused by the bottle. If there is a pin hole or a
crack somewhere in the bottle it will overfill the reservoir of your cooler and
leak out the back. Simply take the bottle off the cooler, drain the cooler out
through the spigots; put a new bottle on. Mark the bottle that caused the problem
and your driver will exchange it for you at no charge. If you try this and the
cooler continues to leak please contact our customer service department.
When is payment due?
Payment is due 10 days after your receive your statement in the mail.
If I am renting a cooler will I eventually own it?
No, the rental payments are not applied towards a purchase. Similar to the leasing
of a car you can buy out the cooler at any time at a discounted rate based on
the age of the cooler.
Can I use your bottles in other cooler?
We prefer that you use our cooler however; the bottles are fairly universal and
can be used in most coolers.
What are the dimensions of the water cooler?
All of our water coolers are about 1 foot wide and 1 foot deep. They are about 4
feet tall with out the bottle. The bottle is about 14 inches tall.
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