• General Information • Free Initial Cleaning and Inspection• Drinking Fountain F.A.Q • Request Service
1) My drinking fountain is leaking, what should I do?
First, find the source of the leak. If water dribbles out the spout after you stop pushing the button or bar there is a problem with your valve. Other common areas to look for a leak are the drain gasket, cooling tank or quick connect push fittings. If the leak is large you should then turn the water of at the source and contact our water fountains maintenance technician. If the source of the leak is diagnosed ahead of time, he can be sure to have the proper parts with him and get your drinking water fountain operating leak free asap!
2) Can I place a water fountain in a carpeted area?
We recommend that you place your water fountain in an area free of carpeting and hard wood floors. The use of water fountains brings the risk of possible leaks and splashes from use. This can cause damage and/ or mold to carpeted or hard wood floors.
3) How far from the mouthpiece should the water flow?
When you push the button or bar to activate your water fountain the water should flow free and clear of the mouthpiece by at least three inches.
4) My water fountain has a lime build up, what should I do?
In order to keep you water fountain operating properly you should keep it free of lime build up. Lime can decrease the longevity of your unit over time and cause operational issues. For routine water fountain cleaning, use a simple over the counter lime removal product on a regular basis to prevent a build up. If you have a severe case of lime build up on your water fountain contact us to perform a professional cleaning.
5) The compressor on my water fountain is warm and/ or the fan will not shut off, what is wrong?
There are a few things that might cause your water fountain to feel warm to the touch and/ or cause the fan to run constantly. The fan may be covered in dust or debris, the refrigerant may need charged, the relay is defective or the relay connection is loose. In most cases this is a simple repair.
6) How often should my drinking fountain be cleaned?
Your water fountain should be kept cleaned and sanitized to ensure the safety of your employees, students or the general public. We recommend that you clean your drinking water fountain at least once a day with a disinfectant cleaning solution. Pay special attention to the mouthpiece and protective guard.
You should have a certified drinking fountain specialist perform a complete inspection of your unit every six months. This will increase the longevity of your water fountain, prevent downtime and ensure that your unit is operating safely and free of defect.
7) Does my drinking water fountain have a warranty?
Warranty information varies between manufacturers however; most drinking water fountains carry a five-year warranty.
8) The water is coming out of my drinking water fountain lukewarm, is this normal?
Probably not. There are some drinking water fountains that do not chill the water. However, in most cases your water should be dispensing chilled. There are several reasons that the water may be lukewarm. First, check to make sure that the unit is plugged in and the outlet is functioning properly. The cold control on your unit may be malfunctioning and in need of repair and/ or replacement. Finally, the coolant may be in need of a charge.
9) Help, my water fountain is making a loud banging and/ or grinding noise!
In most cases this is a sign of a bad compressor. Unplug the unit immediately, mark it out of order and call for water fountain maintenance service.
10) What is causing the bad taste or odor in my water?
Certain sealants used in the installation of drinking water fountains can cause a slightly foul taste or odor to your water for a short period of time. If your unit has not been recently installed the source water may be the culprit. This can be eliminated with water fountain cleaning, including a professional flushing and sanitizing of the water fountain and the installation of a source water filter.
11) The flow from the mouthpiece of my drinking water fountain is very low.
Most likely the strainer screen is plugged with debris. You should clean or replace the screen.
12) What causes a high water stream?
If the shut off valve of your water fountain is not open all of the way, it can cause a back up of pressure, forcing the water higher than recommended. Open the shut off valve all of the way to adjust the flow of the stream.
A partially restricted bubbler or orifice can also cause this. Mineral deposits, cause back pressure (similar to placing your thumb partially over the end of a garden hose). Clean, sanitize and de-lime the bubbler.
13) There is no water coming out of my drinking water fountain.
Start by checking the shut off valve and ensure that it is open all of the way. Next, check the strainer screen to see that it is clean and free of debris. If there is still no water flow you may have a kinked internal water line or water is freezing in the evaporator- you will need to call for service.