Employment Opportunities


Group of professionals at a water cooler

We believe that our bottled and filtered water delivery team is the driving force behind the longevity of our company and with the right people the possibilities are endless.  We are always in search of talented individuals with a fresh perspective, the ability to self-motivate and the desire to excel. If a well established yet innovative Cleveland company appeals to you or if you have experience working for home delivery water companies, find your fit at The Distillata Company please explore our employment opportunities below. The following positions are currently available:

 

Accounts Receivable/ Collections Expert 

Position Description: Collections Expert

Basic Function: The collections position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, legal claims, and the selective use of outside collection services.

Principal Accountabilities:

  • Stratify collection activities to maximize cash receipts
  • Issue dunning letters to overdue accounts
  • Use skip tracing techniques to locate customers
  • Contact customers regarding overdue accounts and determine reasons for non-payment
  • Issue payment commitment letters
  • Negotiate the return of unpaid merchandise
  • Repossess merchandise when payment is unlikely
  • Monitor cash on delivery payments
  • Issue credit hold notifications
  • Coordinate customer credit changes with the credit department
  • Recommend that accounts be shifted to a collection agency
  • Process small claims court complaints
  • Recommend bad debt write-offs
  • Maintain accurate records about the customer payment status

What You’ll Do:

  • Responsible for inbound and outbound calls
  • Collecting on accounts that are past due
  • Provide top-tier support and service to our customers
  • Collect, manage, and provide resolution of outstanding invoices from current and past due accounts
  • Provide resolution of issues related to billing inquiries or disputes, customer service, etc.

Minimum Experience & Qualifications:

  • Ability to work well in a fast-paced, multi-task environment, and be team oriented
  • Customer service oriented telephone skills, as well as strong negotiation skills
  • Understanding of accounts receivable principles
  • Detail oriented, with strong analytical skills
  • 10-key by touch ( >9,000 kph) / typing 50 wpm
  • Proficient in Microsoft Word and Excel
  • At least 2 years of Accounts Receivable and /or Collections experience Desired
  • Accounting experience a plus

Please fill out the application below to indicate your interest in this position: